Returns & Exchanges
At UrbanBed, we want you to sleep soundly knowing your purchase is protected by our 100-night risk-free trial and hassle-free return policy. If your new bedding or mattress doesn't provide the perfect rest, we are here to make things right with a simple exchange or full refund.
Initiate Your Request
Contact our support team via email or our online portal within your trial period to start the return process.
Verification & Approval
Our team will review your order details and provide a return authorization number along with specific packaging instructions.
Scheduled Pickup
We will coordinate a convenient time for our logistics partner to collect the item directly from your doorstep at no extra cost.
Refund Processing
Once the item reaches our warehouse and passes a quality inspection, your refund will be issued to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing