Frequently Asked Questions
Everything you need to know about upgrading your sleep experience.
What is the UrbanBed 100-night trial policy?
We offer a risk-free 100-night trial on all our mattresses. If you are not completely satisfied with your comfort level after a 30-day break-in period, you can return it for a full refund.
How long does shipping take for furniture and mattresses?
Orders are typically processed within 24-48 hours. Depending on your location, delivery usually takes between 5 to 10 business days. You will receive a tracking link as soon as your order leaves our warehouse.
Do UrbanBed mattresses come with a warranty?
Yes, all our mattresses come with a limited 10-year warranty that covers manufacturing defects and structural indentations greater than 1 inch.
Are the materials used in UrbanBed products eco-friendly?
We prioritize sustainability by using OEKO-TEX certified fabrics and CertiPUR-US certified foams, ensuring our products are free from harmful chemicals and safe for your home.
Do you offer assembly services for bed frames?
We offer professional assembly services in select cities for a small fee. You can select this option at checkout, or follow our easy-to-use digital guides for DIY assembly.
What payment methods do you accept?
We accept all major credit and debit cards, PayPal, and offer flexible financing options through Klarna and Affirm to help you invest in better sleep today.